Wandsworth Cleaners Service Terms and Conditions

These Terms and Conditions set out the basis on which Wandsworth Cleaners provides cleaning and related services to customers. By making a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words and expressions have the meanings set out below.

Customer means any individual, business or organisation requesting or receiving services from Wandsworth Cleaners.

Services means domestic, commercial, end of tenancy and any other cleaning or ancillary services supplied by Wandsworth Cleaners.

Service Location means the premises where the Services are to be provided.

Cleaner means any staff member, contractor or representative engaged by Wandsworth Cleaners to provide the Services.

Agreement means the contract between the Customer and Wandsworth Cleaners comprising these Terms and Conditions and any written or verbal confirmation of booking.

2. Scope of Services

Wandsworth Cleaners provides professional cleaning and related services within its defined operating area in the United Kingdom. The exact scope of the Services for each booking will be agreed with the Customer at the time of booking and confirmed in the booking confirmation.

Unless expressly agreed otherwise, Services do not include tasks requiring specialist qualifications or licences, such as electrical work, gas work, structural repairs, pest control or waste removal beyond ordinary household or office refuse.

Wandsworth Cleaners reserves the right to decline or discontinue any Service where health and safety risks are identified, where access is unsafe, or where the requested work is outside the normal scope of our Services.

3. Booking Process

Bookings for Services may be made through our website-based forms or other approved booking channels as made available from time to time. At the time of booking, the Customer must provide accurate information about the Service Location, access arrangements, requested Services, any special requirements and any known risks or hazards at the property.

All bookings are subject to acceptance and availability. A booking will only be confirmed once Wandsworth Cleaners has issued a verbal or written confirmation specifying the date, approximate time of arrival, type of Service and applicable charges.

The Customer is responsible for ensuring that someone with appropriate authority is present at the Service Location at the scheduled time to grant access, unless alternative access arrangements have been agreed in advance.

Wandsworth Cleaners will make reasonable efforts to attend on time; however, arrival times are approximate and may be affected by traffic, weather, previous jobs or other circumstances beyond our control. If there is a significant delay, we will endeavour to notify the Customer as soon as reasonably practicable.

4. Customer Obligations

The Customer agrees to:

Provide safe and lawful access to the Service Location for the duration of the booking.

Ensure that the Service Location is adequately lit, heated and supplied with running water and electricity where reasonably required for the provision of the Services.

Secure and remove any valuables or fragile items that may be damaged during routine cleaning, or clearly inform the Cleaner of any items requiring special care.

Inform Wandsworth Cleaners of any hazards, risks, alarm systems, entry codes, parking restrictions or other relevant information prior to the Service.

Refrain from instructing the Cleaner to undertake any work that is unsafe, unlawful or outside the agreed scope of the Services.

5. Pricing and Payments

Prices for Services are normally based on hourly rates, fixed package rates or quotations. Any estimate provided before inspection of the Service Location is indicative and not binding. Final charges may vary depending on the actual condition, size and requirements of the property.

All prices are quoted in pounds sterling and may be subject to applicable taxes as required by law. Wandsworth Cleaners reserves the right to revise rates periodically. Any change in pricing will not affect confirmed bookings that have already been accepted, unless the scope of the work changes by agreement with the Customer.

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the Services, or in the case of ongoing regular cleaning, in accordance with the agreed billing cycle.

Accepted methods of payment will be communicated through our standard booking channels. The Customer must ensure that full payment is made by the due date. Where payment is not received by the due date, Wandsworth Cleaners may suspend or cancel future bookings and may apply late payment charges or interest in accordance with applicable law.

6. Cancellations, Rescheduling and Access

The Customer may cancel or reschedule a booking by giving prior notice. Specific notice periods and any applicable fees will be communicated at the time of booking and in subsequent confirmations.

Where a Customer cancels a confirmed booking without adequate notice, Wandsworth Cleaners reserves the right to charge a cancellation fee, which may be a fixed amount or a percentage of the agreed fee for the Services.

If a Cleaner attends the Service Location at the agreed time and is unable to gain access, or if the job cannot proceed due to circumstances under the Customer’s control, Wandsworth Cleaners may treat the visit as a late cancellation and charge the applicable fee.

Wandsworth Cleaners may cancel or reschedule a booking if a Cleaner is unavailable due to illness, emergency, adverse conditions or other unforeseen events. In such cases, we will make reasonable efforts to notify the Customer and offer an alternative appointment. Wandsworth Cleaners will not be liable for any loss incurred by the Customer as a result of such cancellation or rescheduling, other than a refund of any pre-paid charges for Services not provided.

7. Quality of Service and Complaints

Wandsworth Cleaners aims to provide Services with reasonable care and skill. If the Customer is dissatisfied with any aspect of the Service, they must notify Wandsworth Cleaners as soon as practical, preferably within 24 hours of completion of the Service, providing details and any supporting information.

Where a complaint is justified and relates directly to the quality of the Services provided, Wandsworth Cleaners may, at its discretion, arrange a revisit to rectify the issue or offer an appropriate partial refund or credit. This will be the Customer’s sole remedy for any deficiency in the quality of the Services.

Complaints raised after a longer period may be more difficult to investigate and may not be eligible for rectification, particularly where the Service Location has been used or altered since the Service was provided.

8. Equipment, Materials and Health and Safety

Unless otherwise agreed, Wandsworth Cleaners will provide the necessary cleaning products and equipment for the performance of the Services. Where the Customer requests the use of their own products or equipment, Wandsworth Cleaners will not be responsible for any damage or unsatisfactory results arising from their use.

The Customer must inform Wandsworth Cleaners in advance if there are any surfaces, materials or items at the Service Location that are particularly delicate, easily damaged or require specific cleaning products or methods.

Wandsworth Cleaners follows health and safety procedures appropriate to domestic and commercial cleaning. Cleaners are instructed not to engage in activities that may compromise their safety, such as using unstable ladders, moving extremely heavy furniture or operating in hazardous environments.

9. Liability and Limitations

Wandsworth Cleaners will exercise reasonable care in the performance of the Services. However, the Customer acknowledges that minor wear and tear, existing damage and pre-existing defects may limit the extent to which items can be cleaned or restored.

Wandsworth Cleaners will not be liable for:

Normal wear and tear or deterioration arising from cleaning or the passage of time.

Any pre-existing damage, stains, defects or issues that cannot be fully remedied by ordinary cleaning methods.

Loss or damage arising from the use of products supplied by the Customer or from instructions given by the Customer contrary to our professional advice.

Incidental, indirect or consequential loss, including loss of profit, loss of opportunity, loss of use or any similar loss suffered by the Customer or any third party.

To the fullest extent permitted by law, the total liability of Wandsworth Cleaners in respect of any claim arising from the provision of the Services, whether in contract, tort or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific Service giving rise to the claim.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be excluded or limited.

10. Damage, Breakages and Insurance

Any accidental damage or breakages caused by a Cleaner must be reported to Wandsworth Cleaners by the Customer as soon as reasonably possible, and in any event within a reasonable period after the Service, together with relevant details and evidence.

Wandsworth Cleaners maintains appropriate insurance cover for its operations as required by law. Claims may be subject to the terms, conditions and exclusions of the relevant insurance policy. Where appropriate, Wandsworth Cleaners may repair or replace damaged items or offer fair compensation up to the limit of liability set out in these Terms and Conditions.

No claim will be considered for items that are inherently fragile, of sentimental value, or where the Customer has failed to secure valuables or notify of particular risks despite having the opportunity to do so.

11. Waste Handling and Environmental Regulations

Wandsworth Cleaners operates in accordance with relevant UK waste and environmental regulations applicable to cleaning activities. As part of the Services, Cleaners may collect and dispose of ordinary household or office waste in the Customer’s own refuse and recycling containers, where this is appropriate and lawful.

Wandsworth Cleaners does not provide specialist waste removal or disposal for hazardous, clinical, industrial or regulated waste, including but not limited to chemicals, solvents, sharps, medical waste, asbestos or electrical items that are subject to specific disposal schemes.

The Customer is responsible for ensuring that any waste presented for removal in the course of the Services is lawful to handle and dispose of in the normal domestic or commercial waste streams. Where the Cleaner reasonably believes that waste is hazardous, contaminated or otherwise unsuitable, they may refuse to handle it and will inform the Customer.

Wandsworth Cleaners encourages Customers to separate recyclable materials where possible and will, where reasonably practicable, place waste in the appropriate Customer-provided recycling or refuse containers in line with local collection requirements.

12. Keys, Security and Privacy

Where the Customer provides keys, access codes or security information to Wandsworth Cleaners, these will be handled with reasonable care and used solely for the purpose of providing the Services.

The Customer is responsible for ensuring that any alarm systems are properly configured to allow safe entry and exit by the Cleaner. Wandsworth Cleaners will not be liable for costs or losses arising from alarms triggered due to incorrect codes or incomplete information supplied by the Customer.

Wandsworth Cleaners respects the privacy of its Customers and will handle personal information in accordance with applicable data protection laws and its privacy practices as communicated separately.

13. Force Majeure

Wandsworth Cleaners will not be liable for any failure or delay in providing the Services where such failure or delay is caused by events beyond its reasonable control. This may include extreme weather, public emergencies, industrial disputes affecting third parties, utility failures, transport disruptions, acts of government or other similar events.

In such circumstances, Wandsworth Cleaners may suspend or reschedule the Services, and will endeavour to inform the Customer as soon as reasonably practicable.

14. Termination

For one-off Services, the Agreement terminates automatically when the Services have been completed and payment has been made in full.

For ongoing or regular Services, either party may terminate the Agreement by giving the notice period agreed at the time of booking or, where none is specified, by giving reasonable written notice. Wandsworth Cleaners may also terminate the Agreement immediately if the Customer commits a serious breach of these Terms and Conditions, fails to make payment when due, or engages in abusive, unsafe or unlawful behaviour.

15. Changes to These Terms and Conditions

Wandsworth Cleaners may update or amend these Terms and Conditions from time to time to reflect changes in law, operational practices or service offerings. The latest version will apply to new bookings from the date it is made available. For ongoing arrangements, we will notify Customers of any material changes where required by law.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any booking confirmation or written variation agreed between Wandsworth Cleaners and the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence, negotiations or understandings.